Sennheiser rocks!

So yesterday I filled a opinion on Sennheiser site, I wanted to share the problems the pads of my HD449 headphones have after more or less a year of use. The leather flakes off and the pads look ugly, it wasn’t such a big deal because I removed the fake leather and the headphones still looks and feel comfy.
Anyway the next day Magnelusa the Portuguese importer of Sennheiser contacted me to inform they would send new pads for the headphones, that was unexpected, mostly because I didn’t actually complain I just wanted to share a problem to the Sennheiser designers.
So yes even if they didn’t send any pads I must say Sennheiser costumer service in Portugal is pretty amazing. Kudos for them.